Company Overview

SOCIAL SMOKE: Aspiring to be the most desirable hookah company with the most popular brands through world-class people, products, and service.

Social Smoke is a hookah industry leader specializing in premium hookah products and unique services. With a culture of constant innovation and improvement established from the start of Social Smoke in 2002, Social Smoke provides customers of all sizes from casual home users to large hookah lounges and national retail chain stores products and services designed to be functional, beautiful, dependable, and enjoyable.

With leading products in growing categories, as well as talented people and a strong focus on product and service innovation and quality, Social Smoke is uniquely positioned to achieve its goals.

Social Smoke at a Glance:

• Business Organization: Texas Corporation
• Headquarters: Arlington, TX
• Licenses:
  • Federally Licensed Tobacco Manufacturer
  • Federally Licensed Tobacco Importer
  • Licensed Tobacco Distributors in the following states:
    • Arizona
    • California
    • Colorado
    • Florida
    • Illinois
    • Michigan
    • New Hampshire
    • New Jersey
    • Oregon
    • Texas

Vision:

To be the most desirable hookah company with the most popular brands through world-class people, products, and services.

Strategy

Focus on developing and expanding the market for the traditional use of hookahs by educating consumers and dispelling common misconceptions about Hookahs, their use, and what they stand for. Leverage our expertise to expand and serve our customers both domestic and abroad. Leverage our industry status and influence to develop opportunities in adjacent markets both within the traditional tobacco industry as well and traditionally non tobacco industries. To be a customer focused company based on: Performance, World-Class Products and Services, Relationships, and Creating Solutions and Products to simply all aspects of the hookah Industry.

Goals

Customers:

Solidify our reputation as a Customer Focused Company

Growth:

Increase market share faster than our competition based on desirability of products and services backed by untouchable customer service.

People:

Attract and retain professional and trust worthy employees who support Social Smoke's goals in all aspects of our business and be willing to do what it takes to put our customers first.

Productivity:

To develop systems and procedures to guarantee same day shipping for all orders arriving before 12:00PM CST under $5000.00. And next day shipping for all orders regardless of size.

Values

People

• Treat customers and employees with respect and dignity
• Welcome diversity and diverse opinions
• Improve skills and knowledge of employees
• Create an atmosphere of teamwork and togetherness
• Create a culture of excellence

Integrity

• Be honest, forthright and trustworthy
• Use straight talk; no hidden agendas
• Respect ethics, laws, and regulations

Commitment

• Honor commitments to customers, employees, the community, and the company
• Accept personal responsibility to satisfy obligations and promises
• Hold accountable

Excellence

• Improve performance continuously
• Improve quality, productivity, customer satisfaction, and growth
• Always strive for perfection

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