Gift Services

Gift cards are redeemable for merchandise at SocialSmoke.com. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash. When shopping online, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption. We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

Social Smoke Digital Gift Card Customer Service
If you need assistance, please contact Customer Service at 1-800-507-0399 or 817-633-6300 (9 am. to 6 pm CST) or E-mail Us.

Payment Methods
Which credit cards do you accept?
The following credit cards are accepted: Visa, MasterCard, Discover and American Express.

What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, SocialSmoke.com requires your credit card's Security Code.
• American Express: The Security Code is the 4-digit number printed on the front of the card directly above the embossed account number.
• MasterCard and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Even though the browser security lock may not be visible, you can be assured that your transaction is nonetheless secure. Behind the scenes, your web browser is sending all personal and financial information over SSL. If you have any questions or concerns, please call Customer Service at 1-800-507-0399 (9 am. to 6 pm CST).

Delivery Information and Requirements
Please note all orders are subject to a verification process and any information submitted that does not verify with a customer’s financial institution may cause delay.

We strive to fulfill all Social Smoke Digital Gift Card Orders within 4hrs. If more than 24hrs has passed since you placed your order, please contact Customer Service at 1-800-507-0399 or 817-633-6300 (9 am. to 6 pm CST) or E-mail Us.

We are not responsible for Social Smoke Digital Gift Cards that are undeliverable or not received due to the purchaser's failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Service if you suspect the recipient did not receive his/her Social Smoke Digital Gift Card. Should an email be returned to us due to inaccurate delivery information, we will contact the purchaser for a corrected email address.

Reasons for Failed Delivery
In the event that the recipient email address has been checked and confirmed, yet the Social Smoke Digital Gift Card has still not been received, the following is a list of the most common reasons why delivery might have failed:

1. Spam filter blocked email or routed it to a bulk/spam folder
2. Recipient's firewall blocked the email
3. Email inbox is over size limit
4. Invalid email address

If your spam filter is blocking sales@socialsmoke.com emails from getting to your inbox you will need to modify your email options so that sales@socialsmoke.com emails are not considered spam. Below are two examples on how to modify your spam filters, for Yahoo and Hotmail, but the principle should be the same for all email service providers.

• To modify your Yahoo Mail spam filter so that sales@socialsmoke.com emails arrive in your inbox, follow these steps: Log in to your Yahoo Mail. On the bottom right hand side of your Yahoo Mail screen select "Mail Options" and then select "Filters" on the next page. Next, simply select the "Add" button and in the "From header” section choose “contains” and type "sales@socialsmoke.com". Leave the match case box unchecked and scroll down to the "Then...." section and choose it move message to “Inbox". Select "Add Filter". Once this is done, all messages sent from sales@socialsmoke.com will arrive in your inbox.
  
  
• To modify your Hotmail spam filter so that sales@socialsmoke.com emails arrive in your inbox, follow these steps: Go to "Hotmail - Mail". Select the "Options" button located at the top right of the screen next to help. Choose "Junk Email Protection" and then choose "Safe List". Type in "sales@socialsmoke.com" in the field and select "Add".

If you need further assistance, or if you still have not received your Social Smoke Digital Gift Card after 24hrs, please contact CCustomer Service at 1-800-507-0399 or 817-633-6300 or E-mail Us, so that we may further assist you.

Order Status
How can I track my order?
Please contact Customer Service at 1-800-507-0399 or 817-633-6300 or E-mail Us.

My order should have arrived by now, but it hasn't. What should I do?
If it has been more than 24hrs past the date and time your order was placed, please contact Customer Service.

We are not responsible for Social Smoke Digital Gift Cards that are undeliverable or not received due to the purchaser's failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Service if you suspect the recipient did not receive his/her Social Smoke Digital Gift Card. Should an email be returned to us due to inaccurate delivery information, we will contact the purchaser for a corrected email address.

What should I do if I received an incomplete or incorrect order?
Please contact Customer Service.

What can be done if my Social Smoke Digital Gift Card is lost or accidentally deleted?
Please contact Customer Service, and we will resend your Social Smoke Digital Gift Card.

Returns and Exchanges
Social Smoke Digital Gift Cards cannot be returned or exchanged.

Digital Gift Card Balances
A digital gift card balance may be viewed with a valid gift card number on SocialSmoke.com. Check gift card balance.

Fraud
We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

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