International Terms of Service

All users of this website agree that access to and use of this website are subject to the following terms and conditions as well as the Terms of Use and Privacy Policy and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

SOCIAL SMOKE reserves the right to modify these Terms of Service at any time. You agree to review the these Terms of Service each time you place an order to be aware of such modifications.

Minimum Age Requirement
By entering or purchasing from this website I certify I am at least 18 years old and consent to an age and identity verification to validate the information I have presented. I understand that misrepresentation such as my age or identity may be punishable by law.

Product Orders
All orders placed through the website are subject to SOCIAL SMOKE's acceptance, which is in its sole discretion. Without limitation, this means that SOCIAL SMOKE may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. If your credit card has already been charged for an order that is subsequently cancelled, SOCIAL SMOKE shall issue a credit to your credit card account.

International Shipping Information
All Social Smoke orders are shipped discretely in a standard brown shipping box with Order Fulfillment as the sender/return address to ensure privacy and secure transportation.

Customs, Duties, and Taxes
It is Social Smoke policy to accurately declare all items when making customs declarations for all international orders. As a customer of Social Smoke you understand that we are providing a product and service that might not be available in your local market or are providing a product or service at a substantial savings. By placing an order you agree and accept all risks and liabilities for importing tobacco into your country. Social Smoke is not responsible for knowing or enforcing tobacco product importation laws of your home country, it is your responsibility to know your local laws and abide by them.

When you order from Social Smoke

• You understand and accept that due to the nature of importation laws governing the tobacco products, Social Smoke's responsibility for you successfully receiving your order is fulfilled upon the shipment being delivered to the shipping carrier you have selected. Social Smoke is not responsible for any duties, taxes, fees, or other laws and regulations that might hinder your acceptance or receipt of your order.
• You accept all responsibility to know and abide by laws governing importation of tobacco products in your country.
• You understand and accept the risk that duties and taxes may be levied by your local customs office.
• You understand and accept that once an order has left the Social Smoke warehouse, shipping fees are NEVER refundable.
• You understand and accept the risk that if you refuse to pay for any duties & taxes that may be levied, your local customs office will most likely seize or destroy your items and you will not be eligible for a partial or full refund. In the event that your local customs office returns the items to sender (Social Smoke), you will only be eligible for a partial refund once the items have been returned to Social Smoke. You will receive a refund for the items, minus any additional fees we incur in receiving your order back.
• You understand and accept the risk that Social Smoke will not pay to have a shipment returned from your local customs office. In the event that your local customs office releases your items to be returned to sender but Social Smoke is required to pay for the return shipping fees, Social Smoke will refuse to accept the charges, your items will be destroyed, and you will not receive any refund or store credit.
• Furthermore, if you request Social Smoke to make a special declaration for your order, you understand that inaccurately declaring tobacco with misleading declarations such as gift or molasses will cause your local custom office to seize or destroy your shipment if inspected.

Shipping Carriers
To find out the shipping rate to your country, please select your desired products and proceed through checkout. Once you have entered in your shipping address, our website will generate rates for US Postal Service as well as UPS and you can then proceed through the payment and completion of your order.

• US Postal Service: Shipping & handling rates are provided by the US Postal Service in real time and are calculated based on product size and weight to ensure you have the most accurate shipping rates and the most available shipping options. By shipping via US Postal Service you minimize the chance of your package incurring duties or taxes upon its arrival; however, transit times can sometimes take longer than expected due to the fact that US Postal Service works with your local Postal Service.
• UPS: Shipping & handling rates are provided by UPS in real time and are calculated based on product size and weight to ensure you have the most accurate shipping rates and the most available shipping options. By shipping via UPS you incur a slightly higher chance of your package incurring duties or taxes upon its arrival; however, transit times are typically much faster than US Postal Service and more reliable.

General Shipping Notes
No international shipment is time definite guaranteed. If you need your items by an exact date, please purchase them somewhere local. We ship out international orders daily ensure timely shipment; however, delays do occur in international shipments as the package proceeds from one country to the next. Often times the delay is caused by the receiving countries customs department. These delays are entirely out of our hands and beyond our control. By shipping using the US Postal Service the time to delivery is not time guaranteed and the US Postal Service tracking system is less than stellar. If you are however in a rush, then we advise you to use our Express services since statistically it is a much faster service.

In the event that a package is lost or stolen, we do ensure all packages for loss or theft however, there is a wait time while the shipping company completes their investigation and our insurance claim is processed before we can reship the order. This typically takes from 1-2 weeks with UPS but can take up to six weeks US Postal Service.

Return / Refund Policy
All orders from Social Smoke, Inc (Social Smoke Hookahs) may be returned within 30 days for a full refund with the exception of the products listed below. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Call toll free (800) 507-0399 to obtain an RMA# from a Social Smoke representative.

All returned merchandise must be in absolutely new and unused condition and in the original packaging including accessories, bonus extras, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. Once the return package has been received and examined by Social Smoke for completeness, the correct refund amount will be issued back to you in the same payment method made when placing the order. Any discrepancies or damage must be notified to Social Smoke within 3 business days of delivery. NO EXCEPTIONS.

Social Smoke is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Social Smoke cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

There is absolutely NO RETURNS ON ITEMS THAT ARRIVE TO SOCIAL SMOKE DAMAGED. PLEASE MAKE SURE YOUR ITEM IS PROTECTED BY INSURANCE. WE ARE SAYING THIS FROM EXPERIENCE. ITEMS SHIPPED VIA UPS ARE ONLY COVERED FOR $100.00, UNLESS ADDITIONAL INSURANCE IS PURCHASED.

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