We accept Visa, MasterCard, American Express,
Discover Card, and SocialSmoke.com gift cards. If you're paying with a
credit card, enter the number without spaces or dashes. Please make sure to
include a contact phone number where you can easily be reached. In the event
that a question or problem with your order arises having a good contact
number to reach you can greatly speed up your orders delivery time.
Review and Place Your Order
Be sure to review all of the information you provided, and make any
necessary changes before clicking the "SUBMIT" button. After placing your
order, you will receive an order confirmation page with your order number.
We will also send you a confirmation e-mail message containing the details
of your order. Please review your confirmation e-mail for correctness.
Changes / Cancelations
You may change or cancel a retail order placed with Social Smoke that has
not been processed and shipped out. Once an order has been processed should
you choose to cancel your order you will not be refunded your shipping &
handling fees.
Returns / Exchanges
There is no returns or exchanges on used merchandise. New and unused
merchandise can be returned for a refund or exchange for any reason within
30 days from ship date. After 30 days, merchandise in new and unused
condition will only be eligible to be returned for store credit. Your return
will be processed within 48 hours of being received at our warehouse and
refunds will be issued based on the original form of payment. You will
receive an e-mail notification once your return is processed. Please allow
1-2 billing cycles for the refund credit to appear on your statement.
New and unused merchandise can be exchanged for any other product or returned for any reason within 30 days from the ship date. Any remaining credit after the exchange will be refunded based on the original form of payment. If after 30 days credit will be given in the form of store credit. If there is a balance after the exchange, the difference will be charged to your credit card before the items are shipped.
For more information please review Social Smokes Returns / Exchange policy.
Price Adjustments
Social Smoke has a one-time product price adjustment policy. If an item
purchased on the socialsmoke.com web site is marked down or otherwise
offered at a lower price on the socialsmoke.com web site within 30 days
after your order date, you may contact us with your order number, item name,
and current advertised sale price to request a credit. "Deal of the day"
specials are not eligible to be price matched or adjusted.
Enabling Cookies
You can still browse the store without enabling cookies, but in order to add
items to the shopping cart and to check out from our store you need to set
your browser to accepting cookies.
If you don't want to enable cookies, you can place an order with us over the
phone by calling 1-800-507-0399 or 817-633-6300 (9am - 6pm CST, Monday -
Friday).
Online Security
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control. Social Smoke utilizes 128
bit SSL encryption to protect your sensitive data. No credit card
information is stored on our servers, so there is no chance your personal
information can be compromised.