Returns / Exchanges

We design Social Smoke products to bring quality and performance to your Hookah lifestyle. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

There is no returns or exchanges on used merchandise. New and unused merchandise can be returned for a refund or exchange for any reason within 30 days from ship date. After 30 days, merchandise in new and unused condition will only be eligible to be returned for store credit. Your return will be processed within 48 hours of being received at our warehouse and refunds will be issued based on the original form of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

EXCHANGES:

New and unused merchandise can be exchanged for any other product for any reason within 30 days from the ship date. Any remaining credit after the exchange will be refunded based on the original form of payment. If after 30 days credit will be given in the form of store credit. If there is a balance after the exchange, the difference will be charged to your credit card before the items are shipped.

Closeout products: Products marked "Clearance" are final sale and are not eligible for returns or exchanges.

We reserve the right to limit returns.

Price Adjustments: Social Smoke has a one-time product price adjustment policy. If an item purchased on the socialsmoke.com web site is marked down or otherwise offered at a lower price on the socialsmoke.com web site within 30 days after your order date, you may contact us with your order number, item name, and current advertised sale price to request a credit. "Deal of the day" specials are not eligible to be price matched or adjusted.

• Include a note letting us know why you're returning the product and if possible print out your order confirmation email. Please include the original order number, purchaser name, address, and telephone number.
• Make sure to include all accessories and items originally sent with your order. Any missing items will be charged against your refund or credit amount.
• Pack your return with the requested information and send it to:
  
  Social Smoke, Inc
  1200 Ave H East
  Arlington, TX 76011
  
  
• Please note: Social Smoke facilities do not accept hand deliveries

IMPORTANT NOTES:

• We cannot accept C.O.D. deliveries.
• We highly recommend shipping any return shipments via a traceable and insured shipping method. Social Smoke can not be held responsible for lost return shipments or items received broken or damaged.
• You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Social Smoke will not replace the contents of the package. Thank you for your cooperation.
• All refunds will be credited to the payment form used for the original purchase.

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